Merline Healthcare Ltd is seeking an organised, proactive, and motivated Care Coordinator to join our growing team in Leeds. This is a key role responsible for coordinating high-quality, person-centred care services while ensuring the effective day-to-day management of staff rotas, service delivery, compliance, and customer satisfaction.
The successful candidate will work closely with the Registered Manager and Deputy Manager to ensure care is delivered safely, efficiently, and in accordance with CQC Fundamental Standards, company policies, and contractual requirements. You will play an essential role in maintaining excellent relationships with service users, families, staff, local authorities, NHS professionals, and commissioners while supporting the continued growth and success of the service.

Key Responsibilities
Coordinate and allocate suitably skilled and experienced Care and Support Workers to meet the assessed needs and preferences of service users.
Produce and manage efficient staff rotas, ensuring continuity of care, adequate staffing levels, and effective use of resources.
Ensure service users remain at the centre of care delivery by promoting person-centred care and maintaining high standards of service.
Support the mobilisation of new care packages and contribute to business growth by assisting with new referrals and contract implementation.
Coordinate assessments, admissions, care plans, risk assessments, reviews, and service commencements within agreed timescales.
Ensure all service user documentation is accurate, compliant, and maintained in line with CQC requirements and company policies.
Build and maintain effective working relationships with service users, families, Social Workers, District Nurses, Occupational Therapists, Physiotherapists, Safeguarding Teams, Commissioners, GPs, and other healthcare professionals.
Monitor electronic care planning and rostering systems to ensure visits are scheduled, delivered, and recorded accurately.
Participate in the on-call rota and respond effectively to emergencies, staffing shortages, and operational issues.
Support the achievement of service objectives, Key Performance Indicators (KPIs), occupancy targets, and quality standards.
Monitor staff compliance, ensuring mandatory training, DBS checks, right-to-work documentation, supervisions, competency assessments, and spot checks remain up to date.
Support the recruitment, induction, mentoring, and ongoing development of Care and Support Workers.
Assist in managing staff performance, attendance, conduct, and capability in accordance with company policies.
Investigate, resolve, and respond appropriately to complaints, incidents, accidents, safeguarding concerns, and service issues.
Promote a culture of continuous improvement, teamwork, accountability, and excellent customer service.
Ensure compliance with CQC Fundamental Standards, the Care Act 2014, Health and Safety legislation, GDPR, safeguarding requirements, and all Merline Healthcare Ltd policies and procedures.

Essential Requirements
Minimum 2 years' experience as a Care Coordinator within a domiciliary care setting.
Level 3 Diploma in Health and Social Care (or equivalent).
Good understanding of CQC regulations, person-centred care, safeguarding, and care planning.
Experience using electronic care planning and rostering systems (e.g. Roundsys or similar).
Excellent organisational, planning, and time management skills.
Strong communication and interpersonal skills with the ability to build positive professional relationships.
Ability to prioritise workload and work effectively under pressure.
Excellent problem-solving and decision-making skills.
Experience managing complaints and resolving operational issues.
Competent in Microsoft Office and general IT systems.
Full UK driving licence and access to a vehicle.
Flexibility to participate in the on-call rota and work alternate weekends when required.
Desirable Requirements
Care Coordinator or supervisory experience within domiciliary care.
Experience working with local authority and NHS commissioning teams.
Knowledge of Home Office sponsorship compliance is desirable.
Why Join Merline Healthcare Ltd?
At Merline Healthcare Ltd, we are committed to delivering outstanding, compassionate care that enables children and adults to live fulfilling, safe, and independent lives. We value our employees and offer:
Competitive salary.
28 days annual leave (including Bank Holidays).
Comprehensive induction and ongoing training.
Career progression and professional development opportunities.
Supportive leadership and management.
Employee recognition and wellbeing initiatives.
Opportunity to contribute to the growth and success of an ambitious care provider.
Opportunity to make a genuine difference to the lives of the people we support every day.
Merline Healthcare Ltd is an equal opportunities employer committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to an Enhanced DBS check, satisfactory references, right-to-work verification, and safer recruitment checks in line with CQC and Home Office requirements.